Terms and Conditions
All the plant-based dog foods that we recommend have been tested on our own dogs only and although we are vets and vet nutritionists, we cannot be held responsible for any complications that may arise in your pet with any of the products and ingredients that we are using and recommend. We offer transparency and honesty as we have had no large corporate financial backing, only our own scientific research to find a sustainable solution to feed our pets and protect the planet’s health.
Our recipes and dry foods are recommended for use in adult dogs with no clinical conditions. Genetic conditions do occur such as dilated cardiomyopathy, cancer, allergies and genetic bone abnormalities that may result in early onset arthritis in your pet and a shorter lifespan. We do not claim to treat any chronic conditions with a plant-based diet, but we do attempt to lessen the effects of these conditions should your pet be born with a genetic condition.
The information we provide is based on our own market research and information obtained from scientific journals and veterinary professionals. We cannot claim these to always be fully accurate and correct. We expect owners to follow our recipes meticulously with the correct weights and ingredients for their pets and we cannot be held responsible if these specific criteria are not met.
If your pet suffers with any clinical conditions, we do not offer any veterinary advice for any individual cases. We recommend that any pet with any clinical concerns be taken to their own vets.
Refunds and Cancellations
We do not guarantee that all dogs will like the plant-based dry foods, tinned foods, homemade recipes and homemade treats that we recommend. Dogs, like us have their specific preferences (usually what they are used to) and we do not offer a money back guarantee on our Green Paws Challenge should your dog dislike the food. We will assist you with trying to tempt your dog as far as possible, but if they refuse all of the food (including homemade); we recommend sharing the food you receive, or homemade recipes that you try with a friend/family member to make an impact on possibly another dog who may react differently and really like it.
You are able to cancel your order at any time. Please let us know by contacting us at firstname.lastname@example.org and the order will be cancelled. We offer a full refund or replacement if the products arrive damaged in anyway. Please let us know straight away by contacting us at email@example.com
We require at least 48 hour notice to rearrange a Zoom consult or teleconsult. Please do not cancel at the last minute, and similarly, if an emergency occurs our end, we will make you aware of any changes to the one on one consultations with you.
Being a small family-run business, we respect and request any feedback both good and bad that allows us to improve upon our service for future orders and to support as many plant-based dog owners an veterinary professionals as possible.
For any further queries or concerns that you may have about any of our products, then please contact Dr Arielle Griffiths MRCVS at firstname.lastname@example.org or phone 07526 361914 or write to us at Just be Kind Dog Food Ltd Stapleford Estate Saxby Road Melton Mowbray Leicestershire LE14 2SB
Dr Arielle Griffiths BVSc MRCVS